The hotel does not have a car park, we can recommend the JJ Domine car park, it is an underground car park, public and guarded 24h, it is located a few meters away. We have an agreement for our customers to apply a discount, being the price to pay 20€/night, for this you have to stamp the ticket at the hotel reception. There are also free parking areas in the surrounding area.
*Parking space availability is not guaranteed.
Is there a supplement to have a cot in the room?
This service is totally free for our guests. However, it is available upon reservation and request.
Is there cleaning service during the stay?
There is a daily cleaning of the room and a change of linen every 3 days.
Change of bed linen and towels
The rooms are fully equipped with sets of two towels per person. The beds are prepared with sheets, blankets and bedspreads. If you need it, our team of chambermaids will provide you with a clean set of towels and sheets. The change of linen is every 3 days.
Is it possible to have an extra bed in the room?
We have extra beds available and have an extra price of € 15 per day.
Does the hotel have a hair dryer?
All rooms have hair dryers.
Does the hotel have a Sauna?
Yes, it is located on the 8th floor, next to the gym
Hours: 09:00 am - 9:00 pm. Ask for the key at the reception.
Guests under 18 must be accompanied by an adult.
If you wish to use it, you must notify reception 40 minutes before, since it is switched off due to energy savings. Once you have finished using it, (recommended not to exceed 20 m.), notify reception to turn it off.
How to use the telephone?
To call another room, dial the room number with a 0 in the middle (room 201, dial 2001). To contact Reception, dial 8001.
How can I order the transportation service?
At Reception, they can provide you with information about public transport or hire any private transport.
How can I buy tickets?
At reception, we can help you book tickets to the different points of interest in the city, theaters, museums, City of Sciences, Bioparc, Oceanografic... Contact us.
How can I get around by bus?
If you want to move around the city by public bus, you will find different lines that connect with all parts of the city around the hotel .
App: EMT Valencia
EMT: Lines 4 - 19 - 30 - 92 - 95
Ask at reception and we will inform you of your routes and the different tickets you can get.
What can I visit in Valencia?
At reception you have maps of the city at your disposal and they will inform you of the most important points of interest to visit.
How do I use the Valencia metro and where is the closest stop?
On Serrería street, about 10 minutes away, you will find the Marítim-Serrería stop, with connection to all the lines offered by the city.
App: Metrovalencia
Ask at reception how to get there.
What museums to visit?
You can find information brochures for various entertainment venues and museums. We recommend a visit to the l'IBER museum, where you can find the largest exhibition of lead figurines in the world and take the opportunity to visit the historic center of the city.
How to connect to wifi?
To be able to connect to the hotel's Wi-Fi:
Request the access code at reception.
Connect to the SEA YOU HOTEL CLIENTS network
A new window will appear with the image of the hotel, in it you must click on the white square accepting the terms of use and enter the wifi code.
Can I rent electric scooters?
Ask at reception and we will provide you with a fast, ecological and easy-to-use method of getting around the city.
Can I use the library?
We have a free book loan service. They are located in the restaurant on the first floor. Please return the book to the shelf when you have finished reading it to make it available to the next customer.
What does each room include?
Please consult the list in the description of each room.
Do I need to bring something?
You will find the rooms fully equipped with everything you need for a pleasant stay. However, beach towels, or any type of food or drink are not included. You will find a pack of amenities for personal hygiene and 2 complimentary bottles of water in the minibar.
Are towels and bed linen included in the price?
The rooms are equipped with bed linen and bath towels.
Is there WIFI in the rooms?
Yes. In addition, there is also Wi-Fi connection in the rooms at reception, Sky bar, restaurant and the rest of the hotel facilities.
How can I activate the hydromassage?
To use the hydromassage, fill the bathtub until it is full, at least above the air vents for its correct operation. Once full, press the left button and adjust the air pressure with the right button.
If you have questions, ask at reception (8001).
How can I use the safe?
1-Open the safe door by dialing 0 and «OPEN»
2- Close the door and dial a 4-digit personal code + CLOSE
This code will be active during your stay and you could open and close the box as many times as you want.
3- On the day of departure you must leave the safe open. The hotel is not responsible for any valuables that are not in its custody
How do you use the blind and the window?
To raise the blinds, you must have the card placed in the light box and press the switch next to the window with the arrows pointing upwards. To lower it, repeat the operation with the down arrow. When you reach the desired height, press the switch you pressed again, and the blind will stop.
To open the window, lift the two handles slightly upward and push out. For legal and safety reasons, the window does not open all the way.
What does the minibar include?
It has 2 bottles of water courtesy of the hotel.
Restaurant hours
Breakfasts:
Breakfast hours are from Monday to Friday from 07:00 to 10:30, Saturdays and Sundays from 08:00 to 11:00.
Coffee shop:
The cafeteria hours open 24 hours for customers.
Skybar:
The sky bar opens in winter from 8:00 p.m. to 12:00 p.m. Summer hours are from 12: 00h to 24: 00h.
Room service: Available for € 6.00 extra, you can request it at reception.
Is smoking allowed in the hotel?
No, smoking is prohibited in all rooms. For this we have the magnificent roof terrace from which you can also enjoy our magnificent views.
What happens if something is lost or broken?
We kindly ask you to notify Reception as soon as possible to replace and / or repair it and assess its cost. You will find in the Directory of each room the complete inventory of the objects with which it is equipped. If after your departure any lack or damage not indicated is observed, your charge will be deducted from the deposit made.
Pets are allowed?
No. Pets are not allowed at this property. However, we have holiday apartments located in Port Saplaya in which the accommodation of all types of pets is allowed. www.portsaplaya.com
Where are the fire exits?
Behind the entrance door of the room you will find a map of the location of the hotel indicating its location with a green dot and with arrows the direction to follow until you find the nearest emergency exit.
What guidelines or standards should I follow?
In accordance with current regulations, the Hotel reserves the Right of Admission associated with the following rules of stay:
1. You can not bring food or drink into the hotel to be consumed inside. The consumption of food or drink is not allowed on the terraces if they have not been purchased at the hotel itself.
2. Smoking is prohibited throughout the establishment except on the outdoor terraces.
3. In case of loss, theft or unjustified deterioration of any element of the material and utensils available in the rooms, the establishment reserves the right to demand the corresponding payment or replacement.
4. The clothing will be appropriate in the common areas of the establishment
GENERAL REGULATIONS
1. In accordance with Decree 75/2015 Art. 21 on internal regulations, the access and / or permanence of people in the establishment will be prevented according to the following assumptions:
2. When they manifest violent attitudes, especially when they behave aggressively or provoke altercations, originate dangerous situations and / or inconvenience to other people or do not meet hygiene conditions
3. When they carry weapons or objects that can be used as such, except for exceptions to the rule itself.
4. When they are consuming drugs, narcotic substances or show signs of having consumed them and those that show obvious signs of being intoxicated.
5. When they cause noises that disturb the normal development of the establishment.
6. When the normal social coexistence of the establishment is violated.
